|Comfy Baby on the Go, LLC Contact Information|
|1205 S 21st Ave||Phone: (800) 317-2603|
|Hollywood, FL. 33020||[email protected]|
We strive to have our customers 100% satisfied of our products and services. Therefore, every order is important to us and we will do our best to accommodate your return or exchange.
If there is a problem with your item, please email us immediately at [email protected] so we can work together to solve the issue. If there is a defective and/or misrepresented item by us, please let us know within 30 days and we will be happy to replace it at no extra cost to you or will be given a full refund. In this situation, please ship the item back to us and we will reimburse you for the cost of the return shipping.
If you decide to return an item for any other reason, we will be happy to give you the money back for the cost of the item only and you will be responsible for shipping the item back to us. All items must be returned in their original, unworn and unused condition within 30 days in order to obtain a refund.
The address where to send the item is:
Comfy Baby On The Go, L.L.C.
1205 S 21st Ave
The exchanges can be only for items of the same price. If there is a price difference, we will process it as a return and you will need to place a new order. You will be responsible for the shipping costs to return the item back to us. We only refund or exchange items we receive in our hands. Please insure or use a tracking number when shipping anything to us.
In order to obtain a refund or exchange you will need our approval in advance. When contacting us, please provide us with your order number. Upon approval, you will receive a RMA number to include it in the return together with the receipt. You can either e-mail us at [email protected] or through our online return process.
We do not refund coupons or discounts or any other promotion offered at the time of purchase.
We reserve the right to refuse returned merchandise, which is returned to us used, without tags or otherwise different from the condition you received it from us.
Gift wrapping services are not refundable.
Thank you very much for your business and for allowing us to be a part of your family life.
The Comfy Baby Team
We accept all the major credit cards: Visa, MasterCard, American Express or Discover. Other methods of payment are Paypal and Amazon checkout.
We will not cancel transactions for any reason. Before you place an order make sure you have read the entire listing description and agree to all terms and conditions.
We will charge 6% Florida sales tax for all sales made in Florida.
We ship domestically and internationally, everywhere in the world.
If you place your order before 3 p.m. EST, we will ship your order the same day. For orders placed after 3 p.m. EST they will be processed the next day.
Orders placed on Saturday, Sunday or on a U.S. national holiday will ship the next business day regardless of shipping method.
National holidays (when the post office is closed) for 2011 are:
- New Year's Day
- Martin Luther King Jr's Birthday
- Washington's Birthday (President's Day)
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veteran's Day
- Thanksgiving Day
- Christmas Day
- New Year's Day
We strive to provide you with the best shipping means, at affordable price to you. Please note, WE SHIP ORDERS, WE DO NOT DELIVER THEM. However we cannot control the shipping carrier delays. Please note we cannot track USPS First Class Mail packages outside the US.
Shipping within US
Our standard shipping via USPS with a tracking number allows you to track your order on the way to you. We ship to all Continental United States (48 states) for a flat rate of $4.95 for every order under $65, no matter how many items are on the order. Orders of $65 or more ship for free. The items must be sent to the same address and in one box. If you want the items to be sent to different addresses and/or multiple boxes, each shipping address or box will be considered a different order and the shipping rates apply accordingly.
All shipments under $65 to the US Protectorates(American Samoa, Guam, Mariana Islands, Micronesia, Palau, Puerto Rico, U.S. Virgin Islands), APO/FPO ship for a flat rate of $6.95. The items must be sent to the same address. Please note that the deliveries can take several days extra than the usual mailing within the 48 states.
We also alternatives of shipping according to the needs, as follows:
- UPS Ground Shipping $9.95 only into the continental US(48 states)
- 2nd Day Delivery $34.95
- Next Day Delivery 49.95
We will send you an email confirmation as soon as your order is shipped.
Please let me know to assist you with combined orders, and to let you know what is going to be the saving in shipping.
Please note, in order to benefit for the discounted shipping we will ship all items in one box and will be shipped to the same address. Items shipped to different addresses will be shipped separately and will not benefit from discounted shipping.
We strive to provide you with the best shipping means, at affordable price to you. Please note, WE SHIP ORDERS, WE DO NOT DELIVER THEM. However, we cannot control the shipping carrier delays.
We can ship your orders anywhere in the world .We will provide several shipping options when available , so please check out all of them and choose the one that fits your needs the best, such as:
- USPS Priority Mail $30.95
- USPS Express Mail $49.95
- UPS Standard to Canada $22.95
Please note, the prices above apply to orders shipped at the same address, in one box. Items shipped to different addresses will be shipped separately and the shipping will be for separate orders.
All international shipping may be subject to customs duties and taxes at their destination point.
Please note, each customer is responsible for customs duties and taxes for theirs shipment. We cannot estimate custom duties and taxes for orders cause the amount can vary greatly from the actual fees, so we will please ask you to inform yourself about those fees at the appropriate government agency for your country
If you would like to surprise your loved one with a beautifully wrapped gift, we'll be happy to accommodate your request for an additional charge of $4.95 per order. You may select from few different paper designs:
- simply playful wrapping paper
- plain white glossy paper accompanied by a small message card
The wrapped gift will be finished with a smooth silk ribbon.
To add the gift wrapping to your order, please make sure you check the necessary box. You can include a free gift message.